Friends & Family Test Results

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

FRIENDS & FAMILY TEST RESULTS

60% Extremely Likely
13% Likely
8% Neither Likely nor Unlikely
5% Unlikely
15% Extremely Unlikely
0% Don't Know

Month / Year	Extremely Likely	Likely	Neither Likely nor Unlikely	Unlikely	Extremely Unlikely
Jan 2024	3	0	0	0	1
Feb 2024	2	0	0	0	0
Mar 2024	0	0	0	0	0
Apr 2024	11	3	0	0	1
May 2024	0	0	1	1	0
Jun 2024	0	0	0	1	0
Jul 2024	2	0	1	0	0
Aug 2024	4	0	0	0	0
Sep 2024	1	2	0	0	1
Oct 2024	1	0	1	0	1
Nov 2024	0	0	0	0	2
Dec 2024	0	0	0	0	0

Patient feedback

We asked the question:
Why did you choose that response?

I’ve been a patient along with my late husband of Dr Bahtia for 5 or more yrs & I can say he’s the best ! All Drs are great along with all staff, friendly receptionist! I would highly recommend Yaxley they really need to get No: 1 spot for surgery of the year!
Posted on: 02/11/2021

Fab service with a nurse practitioner last Thursday .
Posted on: 02/11/2021

Marvellous practice with friendly staff. Always have been there for us ,nothing is too much trouble.
Posted on: 01/11/2021

You are always able to speak with a doctor when needed and always offered a face to face appointment if needed. The online system is great and convenient, receptionists are always helpful too. Doctors and nurses have always listened to me and explained things and all of them have been great with my son even when he can be a little uncooperative!
Posted on: 01/11/2021

The care and support from the doctors is second to none,
Posted on: 01/11/2021

The team at lakeside Yaxley have always been very responsive and helpful, but in the last three weeks all three of my children have needed medical help and the staff have been fantastic. From call back from the GP to receptionist to Nurse Practitioner appointment through to medicine being prescribed 5 minutes later. I cannot fault them. All have been approachable and informative and the lines of communication have been left open if we need them again.
Posted on: 01/11/2021

The service I’ve received from Lakeside Healthcare at Yaxley is, in my opinion, wonderful both as a patient and a carer for my husband. This includes Rowlands Pharmacy staff to whom we’re both grateful for going over and above their usual high quality service. Thank you for all your help.
Posted on: 22/10/2021

The professional care and quality of service is outstanding , Dr Betts Miller and the nurse practitioner especially stands out
Posted on: 20/10/2021